DebtLine - Help with Debt Problems
the National Debt Line
Debtline is a national telephone helpline for people with debt problems
in England, Wales and Scotland. Their service is free, confidential
Debtline are committed to answering your call and then discussing
your debt problems with you and the options available to you. The
specialist advice that they give over the telephone is backed up
with written self-help materials which they can send out to you
for free. If your circumstances meet certain criteria they can assist
in setting up a Debt Management Plan for you, for free.
happens when you call the National Debtline?
When you call them you will speak to one of their trained advisers
who will discuss your circumstances with you. They may need to ask
you a number of questions, to ensure that the advice that they give
you is accurate. They will outline the options available to you
and the pros and cons of the options that you have. Once you have
decided on a course of action National Debtline will explain to
you how to take it forward. All their calls are treated in the strictest
confidence and they will not make any judgments on your situation.
You do not have to give them your personal details - you can remain
anonymous if you wish. If you need further advice after your first
call, you are welcome to ring them again. To protect their callers'
confidentiality they do not use British Telecom's 'caller display'
equipment so they cannot see your number when you ring them. They
also have a permanent block on the 'caller return' service. So if
they ring you back their number will not be announced as the last
number to ring you to anyone dialling 1471. Your phone calls may
be listed on an itemised bill, so bear this in mind if someone else
may see your phone bill. Calls are welcome via the 'Typetalk' service.
can also use an interpreter service called Language Line, allowing
them to immediately access professional telephone interpreters in
any of 100 languages. Interpreters are available around the clock
and can be reached in just a couple of minutes to accurately translate
what you and the adviser are saying to each other.
provide general financial information, we urge you to consult an
Financial Adviser ( IFA )
before making any important decisions about your finances.