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National Debt Line - Financial related Institutions


National DebtLine - Help with Debt Problems


About the National Debt Line

National Debtline is a national telephone helpline for people with debt problems in England, Wales and Scotland. Their service is free, confidential and independent.

National Debtline are committed to answering your call and then discussing your debt problems with you and the options available to you. The specialist advice that they give over the telephone is backed up with written self-help materials which they can send out to you for free. If your circumstances meet certain criteria they can assist in setting up a Debt Management Plan for you, for free.

What happens when you call the National Debtline?
When you call them you will speak to one of their trained advisers who will discuss your circumstances with you. They may need to ask you a number of questions, to ensure that the advice that they give you is accurate. They will outline the options available to you and the pros and cons of the options that you have. Once you have decided on a course of action National Debtline will explain to you how to take it forward. All their calls are treated in the strictest confidence and they will not make any judgments on your situation. You do not have to give them your personal details - you can remain anonymous if you wish. If you need further advice after your first call, you are welcome to ring them again. To protect their callers' confidentiality they do not use British Telecom's 'caller display' equipment so they cannot see your number when you ring them. They also have a permanent block on the 'caller return' service. So if they ring you back their number will not be announced as the last number to ring you to anyone dialling 1471. Your phone calls may be listed on an itemised bill, so bear this in mind if someone else may see your phone bill. Calls are welcome via the 'Typetalk' service.

They can also use an interpreter service called Language Line, allowing them to immediately access professional telephone interpreters in any of 100 languages. Interpreters are available around the clock and can be reached in just a couple of minutes to accurately translate what you and the adviser are saying to each other.


OCIS provide general financial information, we urge you to consult an Independent Financial Adviser ( IFA )
before making any important decisions about your finances.