Office - Tax Information
The Adjudicators Office
Adjudicators Office acts as a fair and unbiased referee looking
into complaints about HM Revenue & Customs (HMRC), including
the Tax Credit Office (TCO), and the Valuation Office Agency (VOA).
They also look into complaints about the Office of the Public Guardian
(OPG) and The Insolvency Service. They investigate and help to resolve
complaints from individuals and businesses who remain unhappy about
the way their affairs have been handled. The Adjudicator is Dame
Barbara Mills QC and her services are free.
the Adjudicators Office investigate complaints about the organisations,
they compare what they have done against their own published standards
and Codes of Practice. They look to ensure that, during their handling
of your affairs, the organisations have followed these standards
and instructions fairly and consistently.
can look at complaints about:
or misleading advice
use of discretion
they cannot look at:
of government or departmental policy.
which can be considered on appeal by independent tribunals
with the VOA about property valuations
that the courts have already considered, or could have considered
that have been, or are being, investigated by the Parliamentary
about HMRC's or the VOA's, handling of requests under both the
Freedom of Information Act 2000 and the Data Protection Act 1998,
which should be considered by the Information Commissioner.
Adjudicator's Office Address 8th Floor
286 Euston Road
0300 057 1111
020 7667 1832
0300 057 1212/020 7667 1830