Adjudicators
Office - Tax Information
About
The Adjudicators Office
The
Adjudicators Office acts as a fair and unbiased referee looking
into complaints about HM Revenue & Customs (HMRC), including
the Tax Credit Office (TCO), and the Valuation Office Agency (VOA).
They also look into complaints about the Office of the Public Guardian
(OPG) and The Insolvency Service. They investigate and help to resolve
complaints from individuals and businesses who remain unhappy about
the way their affairs have been handled. The Adjudicator is Dame
Barbara Mills QC and her services are free.
When
the Adjudicators Office investigate complaints about the organisations,
they compare what they have done against their own published standards
and Codes of Practice. They look to ensure that, during their handling
of your affairs, the organisations have followed these standards
and instructions fairly and consistently.
They
can look at complaints about:
- mistakes
- unreasonable
delays
- poor
or misleading advice
- inappropriate
staff behaviour
- the
use of discretion
But
they cannot look at:
- matters
of government or departmental policy.
- matters
which can be considered on appeal by independent tribunals
- disputes
with the VOA about property valuations
- issues
that the courts have already considered, or could have considered
- complaints
that have been, or are being, investigated by the Parliamentary
Ombudsman.
- complaints
about HMRC's or the VOA's, handling of requests under both the
Freedom of Information Act 2000 and the Data Protection Act 1998,
which should be considered by the Information Commissioner.
Contact point:
Adjudicator's Office Address 8th Floor
Euston Tower
286 Euston Road
London
NW1 3US
Phone
number:
0300 057 1111
020 7667 1832
Fax:
0300 057 1212/020 7667 1830
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