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Adjudicators Office - Government Department


Adjudicators Office - Tax Information


About The Adjudicators Office

The Adjudicators Office acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), including the Tax Credit Office (TCO), and the Valuation Office Agency (VOA). They also look into complaints about the Office of the Public Guardian (OPG) and The Insolvency Service. They investigate and help to resolve complaints from individuals and businesses who remain unhappy about the way their affairs have been handled. The Adjudicator is Dame Barbara Mills QC and her services are free.

When the Adjudicators Office investigate complaints about the organisations, they compare what they have done against their own published standards and Codes of Practice. They look to ensure that, during their handling of your affairs, the organisations have followed these standards and instructions fairly and consistently.

They can look at complaints about:

  • mistakes
  • unreasonable delays
  • poor or misleading advice
  • inappropriate staff behaviour
  • the use of discretion

But they cannot look at:

  • matters of government or departmental policy.
  • matters which can be considered on appeal by independent tribunals
  • disputes with the VOA about property valuations
  • issues that the courts have already considered, or could have considered
  • complaints that have been, or are being, investigated by the Parliamentary Ombudsman.
  • complaints about HMRC's or the VOA's, handling of requests under both the Freedom of Information Act 2000 and the Data Protection Act 1998, which should be considered by the Information Commissioner.

Contact point:
Adjudicator's Office Address 8th Floor
Euston Tower
286 Euston Road

Phone number:
0300 057 1111
020 7667 1832

0300 057 1212/020 7667 1830