Consumer
Complaints - Financial Services regulator
About
Consumer Complaints
Use
the guidelines on the Consumer Direct website if you need to make
a complaint about poor service or faulty goods, or threaten court
action if nothing has been done about your original complaint.
Their
template letters will help you to include all the important details
if you are making a written complaint.
The
following is covered on the Consumer Direct website:
- Complaining
by phone
- Complaining
in writing
- Template
letters
- Using
a guarantee
- How
to complain
- Dealing
with disputes
Call an adviser
for help or advice: 08454 04 05 06
Call a Welsh-speaking adviser: 08454 04 05 05
Minicom users: 08451 28 13 8
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