Finance Information Directory from Online Consumer Information Services

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Consumer Complaints - Government Department


Consumer Complaints - Financial Services regulator


About Consumer Complaints

Use the guidelines on the Consumer Direct website if you need to make a complaint about poor service or faulty goods, or threaten court action if nothing has been done about your original complaint.

Their template letters will help you to include all the important details if you are making a written complaint.

The following is covered on the Consumer Direct website:

  • Complaining by phone
  • Complaining in writing
  • Template letters
  • Using a guarantee
  • How to complain
  • Dealing with disputes

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