and Pensions - Customer Support
Department of Work and Pensions
Department for Work and Pensions promotes opportunity and independence
for all through modern, customer-focused services. They help people
to achieve their potential through employment, so that they are
able to provide for their children and to work and save for secure
Aims of Department of Work and Pensions
They want children to have the best possible start in life, growing
up in secure homes and developing skills for the future. One of
their objectives is to end child poverty by 2020 and they are working
with other government departments to make this happen. They are
promoting work as the best form of welfare, helping more people
into work and supporting those who can't work.
key target for them is to help people plan for retirement and, when
in retirement, to access their entitlement.
are also working to improve rights and opportunities for disabled
people. The Office for Disability Issues is the focal point within
government to coordinate disability policy across all departments.
The Government Equalities Office is responsible for the Government's
overall strategy and priorities on equality issues. Just about everyone
in Great Britain will deal with the Department or one of its eight
businesses at some point in their lifetime. All
this is part of building a fair and inclusive society.
part of the Comprehensive Spending Review in October 2007, a new
performance framework has been developed and will take effect from
April 2008. This includes new Public Service Agreements and Departmental
Departmental Framework sets out how the DWP is organised and managed.
of Work and Pensions main customer groups are:
of working age
people and their carers.
design and monitor their strategies through two client groups for:
children and disabled people
Jobcentre Plus provides an integrated service to people of working
age. It offers help to people looking to move into work and support
for people who can't. Jobcentre Plus also provides a range of services
to help employers fill their vacancies quickly.
further information visit: www.jobcentreplus.gov.uk
Disability and Carers Service
The Pension, Disability and Carers Service was established in April
2008 and is made up of two existing Agencies – The Pension
Service and the Disability and Carers Service. They will continue
to operate under their existing names and their customers will continue
to receive services from them as they do now.
Pension Service is a dedicated service for current and future
pensioners. It provides state financial support to over 11 million
pensioners delivered at a national and local level and in partnership
with other organisations. It also helps people to plan and provide
Disability and Carers Service supports disabled people and their
carers, whether or not they work. It is responsible for delivering
Attendance Allowance, Disability Living Allowance and Carer's
The Child Support Agency is responsible for running the child support
system. It assesses, collects and pays Child Support Maintenance,
ensuring that children whose parents do not live together are financially
The Rent Service provides a rental valuation service for housing
benefit purposes, fair rent valuation for landlords and tenants,
and advice to customers within the public and private sectors on
Debt Management provides a debt management service to the Department,
from overpayment calculation through to recovery of debt.
sponsored public bodies
The Department sponsors a wide range of bodies to achieve its objectives.
These include executive, advisory and tribunal Non-Departmental
Public Bodies (NDPBs), public corporations and other arms-length
and short-term bodies.