E
Consumer - Consumer protection
About
E Consumer
On April 24,
2001, responding to the challenges of multinational Internet fraud,
and working to enhance consumer protection and consumer confidence
in e-commerce, thirteen countries unveiled econsumer.gov, a joint
effort to gather and share cross-border e-commerce complaints.
The project
has two components: a multilingual public Web site, and a government,
password-protected Web site. The public site provides general information
about consumer protection in all countries that belong to the ICPEN
(International Consumer Protection Enforcement Network), contact
information for consumer protection authorities in those countries,
and an online complaint form. All information is available in English,
French, German, and Spanish. Using the existing Consumer Sentinel
network (a database of consumer complaint data and other investigative
information operated by the U.S. Federal Trade Commission), the
incoming complaints will be shared through the government Web site
with participating consumer protection law enforcers.
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