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Enviroment Agency - Government Department


The Environment Agency - Environmental protection


About the Environment Agency

The Environment Agency are the leading public body for protecting and improving the environment in England and Wales. It's their job to make sure that air, land and water are looked after by everyone in today's society, so that tomorrow's generations inherit a cleaner, healthier world. They are the biggest organisation protecting and improving the environment in England and Wales.

The Environment Agency have around 12,000 members of staff and a budget of almost £900 million. They were set up under the Environment Act 1995 and given certain duties and powers. They are a public body - around sixty per cent of our funding comes from Government, and most of the rest comes from various charges schemes. They are independent, but they work closely with Government to get the best possible results for the environment.

Although The Environment Agency work across England and Wales, they have regional offices working closely with other regional bodies to develop the right solutions for local environments. They also have area offices working with local authorities and others to tackle the immediate environmental issues in your area.

The Environment Agency's work includes:

  • Protecting people from flood - last year we increased flood protection to around 30,000 properties by building or improving our flood defences
  • Working with industry to protect the environment and human health - since 1990 we have reduced the amount of sulphur dioxide released into the air by 75 per cent. Sulphur dioxide can create acid rain and damage people's health.
  • Concentrating our effort on higher risk businesses - those that run potentially hazardous operations, or whose performance just isn't coming up to scratch
  • Helping business use resources more efficiently - over half of the waste produced by business we regulate is not being put to other uses, including recycling and producing energy.
  • Taking action against those who don't take their environmental responsibilities seriously - every year we bring hundreds of offenders to justice, leading to millions of pounds of fines.
  • Looking after wildlife - we complete around 400 projects every year to improve the places threatened species live. Over the last 25 years there has been a six-fold increase in the places otters can be found in England
  • Helping the people get the most out of their environment, including boaters and anglers. We sell over a million rod licences a year, many to young people coming into the sport for the first time. All the money we raise goes straight back into improving the places people fish.
  • Working with farmers to build their role as guardians of the environment, tackling pollution we cannot see as well as adding to the beauty of the countryside.
  • Helping to improve the quality of inner city areas and parks by restoring rivers and lakes.
  • Influencing and working with Government, industry and local authorities to make the environment a priority.

If you have a specific query, check their A-Z of environmental services to find the answers to common queries. To find out more about what they do, read their case studies to see practical examples of our work.


To contact The Environment Agency directly by phone use the following numbers:

General Enquiries: 08708 506 506 (Mon-Fri 8-6)

Incident hotline: 0800 807060 (Freephone* 24 Hour)
(To report an environmental incident)

Hazardous Waste Registration number: 08708 502 858 (Mon-Fri 9-5)
(Any enquiries regarding Hazardous Waste Registration)

Agricultural Waste Registration: 0845 603 3113 (Mon-Fri 8-6)
(Any enquiries regarding Agricultural Waste Registration)

Floodline: 0845 988 1188 (24 Hour)
(Information about flooding)

Register your boat: Our craft registration team will be able to help you register your boat.

Enquiries (non-UK calls): 00 44 1709 389 201 (Mon-Fri 8-6)

For the hard of hearing a minicom service is also available by calling 08702 422 549.

To write to The Environment Agency use:

National Customer Contact Centre,
PO Box 544,
S60 1BY

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