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Service Personnel and Veterans Agency (SPVA) - Government Department

 

Service Personnel and Veterans Agency (SPVA) - War Pensions

 

About the Service Personnel and Veterans Agency (SPVA)

Please Note: The Veterans Agency is now the Service Personnel and Veterans Agency (SPVA)

The Service Personnel and Veterans Agencyis aimed at improving personnel, pensions, welfare and support services to members of the Armed Forces and veterans.

The (MOD) places great store on the provision of high quality support services to serving military personnel, ex-Servicemen and women and their respective dependents.

There are clear customer and business benefits in merging the Armed Forces Personnel Administration Agency (AFPAA) with the Veterans Agency to form the Service Personnel and Veterans Agency (SPVA).

The formation of SPVA will lead to the provision of a fully integrated set of ‘through life’ personnel services to our serving and veterans community - where a single contact with the Agency will grant access to customer information and advice on pay, pensions, compensation payments, records of service and medal entitlement.

SPVA customers will have the reassurance and comfort of dealing with just one MOD organisation, from the moment they join the Armed Forces, to the point at which they no longer draw their pension.

SPVA will be staffed by caring and experienced people, who make it their business to understand and empathise with the serving and veterans’ community and are committed to delivering a high quality service.

The responsibility for all pension provision, whether a War pension or an Armed Forces pension will now fall under the direct control of SPVA, reducing the risk of omitting or duplicating information and providing for the first time, a truly joined up pension service.

 

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