Personnel and Veterans Agency (SPVA) - War Pensions
the Service Personnel and Veterans Agency (SPVA)
Note: The Veterans Agency is now the Service Personnel and Veterans
Service Personnel and Veterans Agencyis aimed at improving personnel,
pensions, welfare and support services to members of the Armed Forces
The (MOD) places
great store on the provision of high quality support services to
serving military personnel, ex-Servicemen and women and their respective
There are clear
customer and business benefits in merging the Armed Forces Personnel
Administration Agency (AFPAA) with the Veterans Agency to form the
Service Personnel and Veterans Agency (SPVA).
formation of SPVA will lead to the provision of a fully integrated
set of ‘through life’ personnel services to our serving
and veterans community - where a single contact with the Agency
will grant access to customer information and advice on pay, pensions,
compensation payments, records of service and medal entitlement.
customers will have the reassurance and comfort of dealing with
just one MOD organisation, from the moment they join the Armed Forces,
to the point at which they no longer draw their pension.
SPVA will be
staffed by caring and experienced people, who make it their business
to understand and empathise with the serving and veterans’
community and are committed to delivering a high quality service.
for all pension provision, whether a War pension or an Armed Forces
pension will now fall under the direct control of SPVA, reducing
the risk of omitting or duplicating information and providing for
the first time, a truly joined up pension service.