National
Savings and Investments Company Information
About
The National Savings and Investments Company
Over
the years National Savings developed its range of savings and investments
to suit the market and meet the needs of customers and the UK Government's
need for funding.
On
1 July 1996 National Savings became an Executive Agency of the Chancellor
of the Exchequer. While National Savings and Investments remain
accountable to the Treasury, Agency status has given them greater
autonomy in day-to-day management.
National
Savings embarked on an ambitious modernisation programme in April
1999 when it signed a pioneering Public Private Partnership with
Siemens Business Services. Over 4,000 staff were transferred from
National Savings to Siemens Business Services who now handle the
service delivery of our products, transforming business operations
such as call centres and upgrading information technology.
The
partnership has helped make Siemens Business Services one of the
UK's largest providers of back and front office services, while
National Savings gained access to leading-edge IT systems, transaction
processing, and business transformation expertise. The partnership
is for 10 years, with an option to renew for another five years.
One of the most innovative elements of the partnership with Siemens
Business Services is the creation of joint goals at all levels through
both organisations. This has meant significant customer service
improvements and cost efficiencies.
National
Savings and Investments has received many endorsements of its quality
and service. In 2000, it received its second Charter Mark for Excellence
in Public Service, and Kelly's Award for Excellence in Purchasing
and Supply. Both awards recognised the benefits that their partnerships
have brought internally and to the public.
The
new corporate identity of National Savings and Investments reflects
a modernised business. The transformation programme is delivering
a total change in systems, processes and culture to create the basis
for a modern, dynamic business, allowing National Savings and Investments
to be customer focussed not product focussed.
Two
new purpose-built call centres have been set up operating 7am until
midnight, every day of the year. A one stop enquiry line is now
available for all products, making it easier for customers to do
business with them. Callers will speak to a customer service representative,
not a machine.
National
Savings and Investments is constantly looking to expand consumer
choice and create more ways for customers to do business with them.
While the Post Office will continue to be a major distribution channel,
customers now have greater choice of access - more products can
now be bought over the telephone and via their web site.
The
clear focus of their work is to continue the transformation of National
Savings and Investments. UK customers are already experiencing the
increased choice and flexibility of an enhanced product range and
better customer service.
Products:
Easy Access Savings Account
Investment Account
Ordinary Account
Children's Bonus Bonds
Capital Bonds
Send
to:
National Savings and Investments
Glasgow
G58 1SB
Products:
Premium Bonds
Guaranteed Equity Bonds
Pensioners Bonds
Income Bonds
Send to:
National Savings and Investments
Blackpool
FY3 9YP
Products:
Cash mini ISA
TESSA ISA
Fixed Interest Savings Certificates
Index-linked Savings Certificates
Fixed Rate Savings Bonds
Treasurer's Account
Deposit Bonds
Yearly Plan
Save As You Earn
Send to:
National Savings and Investments
Durham
DH99 1NS
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